Return Policy & Return Form
Right of withdrawal (private consumers only)
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us (P&N Europe GmbH, Joseph-Gänsler-Str. 10, 86609 Donauwörth, Germany; telephone: +49 906 706931 01; fax: +49 906 706931 09; email: info@pneurope. com) of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you in connection with this contract, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we shall use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you incur any fees as a result of this reimbursement. However, we may withhold reimbursement until we have received the goods back in full and in their original condition. You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline shall be met if you dispatch the goods before the fourteenday period has expired. You shall bear the direct cost of returning the goods. You shall be liable for any diminished value of the goods only if that loss in value results from handling other than what is necessary to establish the nature, characteristics and functioning of the goods, or if you have used or damaged the goods or broken the warranty seal.